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Refunds, Returns, and Exchanges

Refunds, Returns, and Exchange Policy

ReturnsTake comfort in knowing that your purchase gives back and that we stand behind our products with a 30-day no hassle return policy, and a 100% Satisfaction Guarantee. Unfortunately, if 30 days have gone by since your purchase, we can not offer

How do I process a Return or Refund?

Sending back your paw-chase? No worries! Just wag it our way to 1210 E. 5th Street, Royal Oak, Michigan, US 48067.Fur real, though, you'll be in charge of covering the shipping costs for returning your item. Paws and whiskers, shipping costs are like

How do I process an Exchanges

Paw-sitively speaking, we're here to fix any woof-ups! If your goodies arrive with a bark-breaking boo-boo or a tail-drooping defect, give us a shout at [email protected]. We're all ears and ready to fetch a solution.

What do I do if I received a damaged item?

Need to paw-tition for a replacement because of a little rough play during transit? No worries! Just drop us a line at [email protected], and we'll get the tail-wagon rolling to process a swap for that damaged delight.