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How do I process a Return or Refund?Updated 6 months ago

Sending back your paw-chase? No worries! Just wag it our way to 1210 E. 5th Street, Royal Oak, Michigan, US 48067.

Fur real, though, you'll be in charge of covering the shipping costs for returning your item. Paws and whiskers, shipping costs are like treats—non-refundable. If you fetch a refund, we'll have to deduct the return shipping from it.

The delivery dance varies depending on where you hang your leash, so be patient. If your swapped-out goodies are worth over $75, we recommend using a trackable shipping service or snagging some shipping insurance. We can't promise the postman will play fetch perfectly, so better safe than sorry. No tails of lost returns here!

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